FAQs

Yes. We ship everywhere from our studio in Hong Kong.

Free worldwide shipping on every order over USD 150. Below that, a flat USD 20 rate applies at checkout.

In-stock pieces ship within 2 business days. Once on its way, most orders arrive in 7–14 business days. Handmade pieces made to order begin after your purchase — please allow the window shown on each product page before dispatch.

Once your order ships, you'll receive an email with a tracking number and link. Use it to follow delivery in real time.

We use reliable international carriers (DHL, FedEx or UPS, depending on destination and piece size). Every order is fully insured in transit and comes with a tracking number — follow it in real time from the link in your shipping email.

Orders ship Delivered-at-Place (DAP). The price you see does not include destination import duties, taxes or customs fees — these are set by your country and may be collected by the carrier on delivery. We can't predict the exact amount; it's determined by your local customs authority. Any duties or taxes paid are non-refundable, even if you return the order.

Please photograph the piece and the outer packaging, then email us within 48 hours. We'll arrange a replacement or refund at our cost.

Every order is insured. In the rare case a package is lost in transit, we'll arrange a full refund or a replacement at no cost to you. If tracking shows a problem, email us with your order number and we'll take it from there.

Yes — most pieces can be returned in their original, unused condition within 30 days of delivery. The exception: pieces made or altered to your custom request (a specific colour, size or adaptation) cannot be returned unless there is a quality issue. If you're unsure about anything before ordering, ask us — we'd rather help you choose right.

1. Request: Email support@aethercanvas.art with your order number, the piece you'd like to return, and the reason.

2. Approval: We'll reply with approval and a return address. Unauthorised returns may be refused.

3. Ship: Pack the piece carefully in its original packaging, use a reliable courier, and keep the tracking number.

4. Refund or exchange: Once we receive and inspect the piece, we'll process your refund or ship your exchange within 3 business days.

For returns made for reasons other than quality, you cover the return shipping (and insurance for large or framed works). If the issue is quality or damage, we cover everything.

Before your piece begins production or ships, email us as soon as possible and we will do our best to stop it. A cancellation is only confirmed once you receive our confirmation email. If your piece is already in production or on its way, we are unable to cancel — though you can still return it within the 30-day window once it arrives.

If your order has not yet shipped, email us quickly and we'll update it. Once it's on its way, the address can't be changed — but the tracking link lets you coordinate a pickup or redirect with the carrier.

Once we receive the piece back, refunds are processed within 3 business days. It may then take 7–14 days to reach your bank, depending on your provider.

Visa, Mastercard, American Express, PayPal, Apple Pay and Klarna (pay in 4).

No. Check out as a guest. An account only saves your order history.

Yes, gift cards are available — the perfect way to let someone choose their own piece.

Right after checkout. If you don't see it, check spam and add support@aethercanvas.art to your contacts.

Yes. Every painting is a one-of-a-kind original, signed by the artist, with a certificate of authenticity.

Stretched or framed works go in sturdy cardboard boxes; larger pieces in a custom wooden crate; rolled canvases in hard tubes. Everything is insured in transit.

Each listing says whether a work is stretched or framed. If you need framing advice, our Art Advisor can help.

No — original paintings are one of a kind, so when a work sells it cannot be reordered. But if you love an artist, we can commission a new piece for you. See Commission below.

Yes — shaped by human hands, with no mass production. Each piece is slightly different, and that's the point.

In-stock pieces ship within 2 business days. Made-to-order pieces are made after you order; the exact window is on each product page, usually a few weeks.

Some may be remade by the maker, depending on the technique. If a piece you love is sold out, ask us and we'll check whether it can be remade or commissioned.

Very close, but handmade materials naturally vary a little in tone and detail. Those small differences are what make it one of a kind.

Care notes are on each product page. In general: keep it away from heavy pressure, moisture and direct sunlight, and store it in its box when not in use.

Most small pieces and craft objects arrive in a branded gift box. Larger paintings are packed for safe shipping rather than gift presentation. Premium gift wrapping is available at checkout for eligible items.

Yes. Add a personal message at checkout — it comes with the order, no pricing details.

Yes. Enter their address at checkout and we'll send it directly.

Our Art Advisor helps you find the right painting — matching a work to your space, light and taste, or walking you through commissioning one. No pressure to buy.

Our Craft Advisor knows every material, technique and maker behind the objects — the story, the care, whether a piece can be made in a different colour or size. Ask away.

Yes. If a work you love has sold, or you'd like a piece made for your wall, your Art Advisor can reach out to the artist on your behalf and arrange it.

Some can — for example a brooch in another colour, or an object in a different size. We'll ask the maker on your behalf. A few traditional techniques can't be altered, and we'll tell you honestly.

Email support@aethercanvas.art or message us on WhatsApp. We reply within 2 business days.